“Now, I am in charge of Product Innovations. Under my responsibility are pitching, selling and developing what customers want. In most cases, it’s about products that SCGP had never produced before. My job is not about selling existing products. It’s more about presenting solutions that suit customers’ businesses.
“For innovations, I have even served like a technical sales – working very closely with customers to develop new solutions. I need to see my customers’ work process to understand what our product will go to and see through to what end-consumers will get. I study consumers’ experience and pain points in a bid to identify opportunities and exceed customer expectations. That’s how I have impressed our customers and made our brand their favorite.
“When I was assigned to new duties and take on more job responsibilities, I changed my mindset. I tuned myself in to the mode of making work fun. If I kept thinking that workload became bigger, I would just feel depressed and lost. So, I’ve decided to challenge myself every day both in regard to work and my mindset.
“Doing new tasks means I have got opportunities to talk to customers, improve my communication skills and learn about selling techniques. Because of my job, my personality has improved and so have my wits. I have become more skilled and practical in many aspects. I also really would like to thank my team for being supportive. It’s fun working with them.
“Our work approach and mindset are also shaped by our corporate culture. They are in our DNA. We have shown such things naturally when contacting outsiders. When serving as an MC, I have opportunities to share good things and good stories about SCGP. All of us are SCGP Brand Ambassadors.”
Paweena “Ying” Wannasirimongkol – Product Innovation Officer, Thai Paper
“I have the duty to take care of customers in every step to ensure that product usage goes smooth. If problems arise during usage, I provide them with assistance and support. I support them so that they can use our products without any hiccup. Moreover, I sometimes share knowledge with customers’ staff or universities in fields that are related to my job.
“The most important thing is to protect the interests of both our company and our customers. Because 90 percent of my work is about handling customers’ complaints, I have told myself that I need to understand that customers are having usage problems and I have the duty to efficiently help them. If they can use our products, they will come back to buy more. We can prosper together.
“Every time I solve a customer’s problem, I feel proud. I feel my job is meaningful. It gives value to others and myself. If I come across the tasks that I don’t specialize in, I just try to challenge myself and think about ways to create self-value. I also focus on identifying the value of those tasks.
“When dealing with customers / outsiders or serving as an MC, I feel like the spotlight is on me. I am aware that I represent my company. The way others perceive me will shape their attitudes towards my company. Think positive and share our good stories. Let’s showing not just what SCGP can do but also how socially and environmentally responsible our company is. Everyone is SCGP Brand Ambassador. We can show and communicate about our DNA. For our good image, As one of them, I think well, speak well and do well.”
Thanaris “Hui” Tantisarunrat – Technical Solutions Officer, Thai Paper