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Strong Team is Ready to Tackle Challenges!
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a LOT interviewed two members from the newly established team, Smart Industrial Solutions, about its role in creating value, including financial value from SCGP’s internal innovations and technology and empowering Thai industries. Our interviewees shared their perspectives on learning and work, which enabled them to fulfil their big missions.
Supinya Supajam (Fan)
Manager – Smart industrial Solutions
“My team has provided innovative solutions related to power plant service to external customers with the aim to uphold their plant reliability, which in turn ensures that our customers’ machines will be able to work more efficiently without any interruption.
“In the face of changing work environment, we have to adapt and learn more. For example, we need to be able to use Generative AI and write prompts so that we can keep up with new market trends. Also, we are responsible for sales and represent our company. Aware that what we do or say affects our company’s image, we always keep our words. It’s a way to build customers’ trust. If we say we can deliver products now, delivery must be made right away. Sometimes, we may need to sacrifice our time to assist customers when they have a problem to prove that we are truly reliable.
“Passion is important too. When we first entered the market, we were really worried. Yet, whenever we looked for support, seniors really had got our back. When we asked for advice from specialists, they were keen to help. So, we are no longer worried but ready to move ahead together now.”
Thitipat Charoenkitsupat (Ball)
Account Executive
“Our team serves as a coordinator between our plants and all relevant internal units and customers. Our solutions are customized like tailor-made suits, not ready-to-wear stuff. We study our customers’ needs and explain them clearly to plants to develop the right applications and foster a proper ecosystem.
“I have adapted significantly because my job details have changed a lot. In the past, I sold paper. But today, I am selling industrial solutions. Communications become more formal. So, I now focus on grasping opportunities, accumulating insights, gathering pain-point data, and looking for the right engineering teams to develop proper solutions for customers.
“Importantly, we need to listen well to our customers and communicate in the same language. If customers find us easy to understand and aligned with their perspective, work flows seamlessly. We must build customers’ trust by proving to them that we are reliable. That’s how we stay top of mind.
“Also important is the back-up team that supports our efforts to develop solutions for customers. As our products or solutions are novel, we used to be worried. However, whenever challenges arise, we receive full support from the back-up team. This gives us confidence and the courage to push forward in pursuit of success.”