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Digital Partner of the New Generation

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Today, digital technology and artificial intelligence (AI) have played a role in several organizations. The way of working therefore has changed. These innovations, for example, have already helped with rewriting articles, diagnosing diseases, and improving customer service.

The human race started watching AI development with concern, though, out of fear that AI may steal jobs from many people in the end. However, human users of AI usually realize that this technology offers what humans lack. So, in fact, AI can work alongside humans to drive business growth.

Effective AI application requires three main components: humans who develop and leverage AI capabilities, AI that is designed to support humans’ work, and adaptation-ready organizations.

“Digital Partners” Empower Working People

A study by Harvard University shows more than 1,500 companies have achieved better performance after integrating AI into work process. Organizations and people thus should support the appropriate use of AI, which can serve as “digital partners”. Greater efficiency and fruitful collaboration can happen when:

Human: AI should be trained in human thinking process so as to ensure they can act and feel just like humans.
AI: AI should raise its analytical and decision-making capabilities. Backed by information, it then can prevent problems and interact better with customers. As customer experience improves, so do brand and product image. Organizations will answer their target groups better too.
Organizations: Organizations should be flexible. They should fast adjust plans in response to changing contexts, with an open mind and integration of technology for human workforce’s capability improvement.
ChatGPT, Gemini, Jasper, and Quillbot are examples of how AI can enhance work efficiency, and so are robots and autonomous systems for production lines and service delivery. AI also supports Quantum Computing as well as Green & Sustainable Technology.

Other digital technologies, such as the Internet of Things (IoT), Data Science, Virtual Reality (VR), and Cloud Computing, are also helpful. With Machine Learning, AI hones its analytical thinking, creativity, complex problem solving, and even emotional intelligence. Coupled with Computer Vision, AI understands images and VDO. To work alongside AI, humans therefore must learn and understand these things as well.

As working people in the new era, we need to look at AI and digital technologies from a new perspective. We should see them as digital partners that will lower our digital debts. With them by our side, we can focus on other aspects of work, retain our creativity, and uphold our work efficiency. AI, the Digital Partner, promises to bring humans’ performance to the next level.

source: A LOT Vol.33

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